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    Business Operations Specialist

    Course Prefix and NumberPSS 904
    Interest AreasBusiness & Management

    Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning, equipping you with essential skills in risk management, scheduling, and control to implement at your workplace.

    Business Operations Specialist - 1253 - U001 - 72738

    Class Section72738Section NumberU001
    FormatOnline, self-pacedLocationed2go
    Registration Close08/24/2025GradingGrade - PASS/FAIL (P/F)
    Fee$2,085.00
    Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control. Learn from a veteran business instructor in a flexible online environment to build innovation in the workforce and lead diverse teams effectively.

    Learning Outcomes
    Upon successful completion of this course, participants will be able to:
    1. Describe Key Management Concepts: Grasp essential financial, risk, and operational management principles.
    2. Plan and Implement Operational Solutions: Develop and execute a range of operational strategies to enhance business efficiency.
    3. Lead and Manage Teams: Effectively lead and manage diverse teams, fostering a collaborative and productive work environment.
    4. Innovate in the Workforce: Build and sustain an innovative workplace by incorporating continuous improvement and digital solutions.
    5. Manage Risk and Intellectual Property: Identify and mitigate risks while managing intellectual property within the organization.
    6. Develop and Implement Sales and Marketing Plans: Create and execute effective sales and marketing strategies to drive business growth.
    7. Enhance Customer Service: Implement quality customer service strategies to build strong client relationships and networks.
    8. Improve Workplace Relationships: Lead and manage workplace relationships to ensure a positive and supportive work culture.
    Outline
    • Business Operations
      • Financial Management
      • Lead and Manage Teams
      • Implementing a Sales Plan
      • Implementing Customer Service Strategies
      • Implementing Marketing
      • Implementing Continuous Improvement
      • Build Client Relationships and Networks
    • Operations Management
      • Operational Planning
      • Manage Continuous Improvement
      • Manage Risk
      • Manage Intellectual Property
      • Lead and Manage Workplace Relationships
      • Build an Innovative Workplace
      • Incorporate Digital Solutions
      • Develop a Sales Plan
      • Manage Quality Customer Service

    Course Access
    Participants can start in this course at any point during the semester. Once registered, they will have up to 6 months to complete 200 hours of coursework.

    Drop Policy
    Participants who are enrolled in this course may request a drop and/or a refund up to 10 days from the purchase date. Participants will need to work with their ed2go Student Advisor to formally request a drop and/or refund.

    External Partnership
    In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with ed2go. Once you have completed the checkout process, you should expect to be contacted by a ed2go representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.

    Credential
    At the successful conclusion of this microcredential program, participants will receive a co-branded digital badge from ed2go and Syracuse University, College of Professional Studies, which can be shared on LinkedIn or any digital media, and which will provide complete detail on information learned and competencies gained throughout the program.

    Sponsoring Department Contact Information
    If you have any questions regarding this course, please contact the College of Professional Studies Office of Microcredentials at microcredential@syr.edu or 315.443.2588.
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