Certified Social Media Manager

    Course Prefix and NumberPSS 903
    Interest AreasBusiness & Management, Information Technology

    The Certified Social Media Manager course equips you with essential skills to develop and optimize successful social media campaigns, focusing on small businesses. Gain hands-on experience in social media strategy, content creation, advertising, community management, and analytics, and earn a valuable industry-recognized certification upon completion.

    Certified Social Media Manager - 1261 - U001 - 22473

    Class Section22473Section NumberU001
    FormatOnline, self-pacedLocationed2go
    Registration Close01/11/2026GradingGrade - PASS/FAIL (P/F)
    Fee$2,906.00
    The Certified Social Media Manager course is designed for individuals aspiring to build a career in social media management. This comprehensive program covers essential skills for developing and optimizing successful social media campaigns, with a focus on small businesses. Participants will receive hands-on training from experienced instructors in social media strategy, analytics, content creation, and community management.

    Learning Outcomes
    Upon successful completion of this course, participants will be able to:
    1. Develop a Social Media Strategy: Create a social media strategy that aligns with business goals, target audience, and industry trends, including setting goals, creating a content calendar, and measuring campaign success.
    2. Create Compelling Content: Produce engaging social media content, including text, images, and video, tailored to achieve specific goals such as brand awareness or driving conversions.
    3. Manage Social Media Advertising: Design and manage social media advertising campaigns on platforms like Facebook, Instagram, and LinkedIn, with optional training for HubSpot, Twitter, and YouTube.
    4. Engage in Community Management: Effectively engage with followers and manage social media communities, including responding to comments and messages, handling negative feedback, and building brand loyalty.
    5. Analyze and Report Metrics: Track and analyze social media metrics such as reach, engagement, and conversions using tools like Google Analytics and social media analytics platforms.
    6. Utilize Social Media Tools: Optimize social media campaigns using key social media management tools.
    7. Describe Legal and Ethical Considerations: Navigate legal and ethical considerations in social media management, maintaining ethical practices and avoiding legal pitfalls.
    8. Incorporate Emerging Trends: Stay updated with emerging trends and technologies in social media management and integrate them into campaigns.
    9. Apply Best Practices: Analyze case studies and best practices from successful industries and businesses, applying these insights to their own campaigns.
    10. Develop a Comprehensive Social Media Strategy: Complete a final project that involves creating a detailed social media strategy for a business or organization.
    Outline
    • Introduction to Social Media Marketing
      • Overview of social media platforms and their functionalities
      • Understanding the Role of social media in modern Marketing
      • Developing a social media strategy
    • Creating Compelling Content
      • Understanding the importance of visual content
      • Developing a content calendar
      • Creating text-based content
    • Social Media Advertising
      • Overview of social media advertising platforms
      • Targeting specific audiences using social media advertising
      • Creating effective ad copy and visuals
    • Community Management
      • Engaging with followers and building brand loyalty
      • Responding to comments and messages
      • Handling negative feedback
    • Analytics and Reporting
      • Understanding social media analytics and reporting tools
      • Measuring the success of social media campaigns
      • Making data-driven decisions
    • Social Media Tools
      • Overview of key social media management tools
      • Understanding to use of the tools to optimize social media campaigns
    • Legal and Ethical Considerations
      • Overview of legal and ethical considerations
      • Strategies for maintaining ethical practices and avoiding legal pitfalls
    • Emerging Trends and Technologies
      • Emerging trends and technologies in social media management
      • How to incorporate these trends
    • Case Studies and Best Practices
      • Case studies and best practices from successful industries and business
      • Analyzing and applying best practices to your own campaigns
    • Final Project
      • Develop a comprehensive social media strategy

    Course Access
    Participants can start in this course at any point during the semester. Once registered, they will have up to 9 months to complete 240 hours of coursework.

    Drop Policy

    Participants who are enrolled in this course may request a drop and/or a refund up to 10 days from the purchase date. Participants will need to work with their ed2go Student Advisor to formally request a drop and/or refund.

    Industry Certification
    This coursework helps prepare students to sit for various industry certification exams such as HubSpot Social Media Certification Exam, Twitter Flight School Certification Exam, and YouTube Certification Exam. Taking this course will help students for these exams, but does not guarantee that they will be eligible or pass the exams.

    External Partnership
    In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with ed2go. Once you have completed the checkout process, you should expect to be contacted by a ed2go representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.

    Credential
    At the successful conclusion of this microcredential program, participants will receive a co-branded digital badge from ed2go and Syracuse University, College of Professional Studies, which can be shared on LinkedIn or any digital media, and which will provide complete detail on information learned and competencies gained throughout the program.

    Sponsoring Department Contact Information
    If you have any questions regarding this course, please contact the College of Professional Studies Office of Microcredentials at microcredential@syr.edu or 315.443.2588.