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    Keys to Effective Communication

    Course Prefix and NumberPSN 052
    Interest AreasCommunication
    Develop the communication skills needed to build meaningful connections. Through a step-by-step approach, this course teaches you how to become a confident, engaging conversationalist who creates lasting impressions and fosters trust in both personal and professional relationships.

    Keys to Effective Communication - 1263 - U001 - 72061

    Class Section72061Section NumberU001
    FormatOnline, self-pacedLocationed2go
    Registration Close08/21/2026GradingGrade - PASS/FAIL (P/F)
    Fee$201.00
    Develop the communication skills needed to build meaningful connections. Through a step-by-step approach, this course teaches you how to become a confident, engaging conversationalist who creates lasting impressions and fosters trust in both personal and professional relationships.

    Learning Outcomes
    Upon successful completion of this course, participants will be able to:

    1. Apply communication techniques that establish rapport and cultivate environments of trust, warmth, and respect.
    2. Demonstrate the step-by-step process of effective conversational skills to build confidence in personal and professional interactions.
    3. Utilize strategies for making strong first impressions that foster positive and lasting relationships.
    4. Evaluate personal communication strengths and areas for growth to continuously improve interpersonal effectiveness.

    Outline

    • Introduction to the Keys to Effective Communication
    • Rapport
    • Packing, Lining and Leading
    • Mastering Learning Styles
    • Regaining Lost Rapport
    • Mastering Motivation
    • Group Presentations
    • Communication in Leadership and Teamwork
    • Communication With Children
    • Subconscious Communication
    • Managing Stressful Communication and Anger
    • Review of the Keys to Effective Communication

    Course Access
    Participants can start in this course at any point during the semester. Once registered, they will have up to 6 weeks to complete 24 hours of coursework.

    Drop Policy
    Participants who are enrolled in this course may request a drop and/or a refund up to 13 days from the purchase date. Participants will only be refunded if they have completed less than 50% of the course and have not taken the final exam.

    Grades

    In order for a student to receive the grade of Pass (P) and earn the credential, they must complete 100% of the coursework by the designated completion time. Any student who does not complete 100% of a course will receive a grade of F (Fail) unless they arrange for an incomplete. Full grading policy can be found under "Policies and Resources".

    External Partnership
    In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with ed2go. Once you have completed the checkout process, you should expect to be contacted by a ed2go representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.

    Credential
    At the successful conclusion of this microcredential program, participants will receive a co-branded digital badge from ed2go and Syracuse University, College of Professional Studies, which can be shared on LinkedIn or any digital media, and which will provide complete detail on information learned and competencies gained throughout the program.

    Sponsoring Department Contact Information
    If you have any questions regarding this course, please contact the College of Professional Studies Office of Microcredentials at microcredential@syr.edu or 315.443.2588.
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