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    Leading and Managing Change

    Course Prefix and NumberPSS 038
    Interest AreasOrganizational Excellence
    This introductory course equips managers with the tools to effectively lead organizational change by understanding key change management models and overcoming resistance. Participants will learn to navigate dynamic environments, implement change initiatives, and foster team participation to ensure successful transitions at all organizational levels.

    Leading and Managing Change - 1252 - U001 - 54906

    Class Section54906Section NumberU001
    FormatOnline, self-pacedLocationMindEdge
    Registration Close05/06/2025GradingGrade - PASS/FAIL (P/F)
    Fee$79.00
    Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

    Learning Outcomes
    Upon successful completion of this course, participants will be able to:
    1. Discuss organizational change and the forms it can take
    2. Describe Kotter's Eight Step Process recommended for implementing change successfully
    3. Outline Lewin's model of change and discuss its limitations
    4. Identify the factors a leader or manager can employ to promote change
    5. Outline the change initiative planning process
    6. Explain the role of a leader in communicating change
    7. Discuss methods to foster participation
    8. Discuss the underpinnings of resistance to change and how to overcome it
    9. Discuss other models of change management (ADKAR, GE CAP, Cisco Change Roadmap)
    10. Match change management models to specific scenarios
    11. Understand strategic change and mastering a changing environment

    Course Access
    Participants can start in this course at any point during the semester. Once registered, they will have up to 90 days to complete 4 hours of coursework.

    Drop Policy
    Participants who are enrolled in this course may request a drop and/or a refund up to 7 days from the purchase date. Participants will only be refunded if they have completed less than 10% of the course.

    External Partnership
    In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with MindEdge. Once you have completed the checkout process, you should expect to be contacted by a MindEdge representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.

    Credential
    At the successful conclusion of this microcredential program, participants will receive a co-branded digital badge from MindEdge and Syracuse University, College of Professional Studies, which can be shared on LinkedIn or any digital media, and which will provide complete detail on information learned and competencies gained throughout the program.

    Sponsoring Department Contact Information
    If you have any questions regarding this course, please contact the College of Professional Studies Office of Microcredentials at microcredential@syr.edu or 315.443.2588.
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